This Privacy Policy describes how Midwest Bed Bug Services, LLC (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit midwestbedbugservices.com (our “Website”), submit forms, call or text us, or otherwise interact with our services.
What personal information we collect
- Contact and lead forms: Name, email address, phone number, location or service area, property type, and any details you type into message fields.
- Phone and SMS: Your mobile or landline number when you call, text, or provide it on a form; message content; and related delivery or carrier metadata as applicable.
- Website usage: IP address, browser type, general device information, pages viewed, and similar data collected through cookies, pixels, or analytics tools (for example Google Analytics / tag managers) where enabled.
- Customer service: Information you give us when you email, call, or message for quotes, scheduling, or support.
How we use personal information
- To respond to inquiries, provide estimates, schedule inspections or treatment, and deliver services.
- To send transactional or service-related messages by phone or SMS (for example follow-up on your request or scheduling).
- To operate, secure, and improve our Website and marketing.
- To comply with law, enforce our agreements, and protect rights and safety.
Who we share personal information with
- Service providers: Vendors that help us run our business—such as website hosting, form/lead delivery (for example Formspree or similar), analytics, advertising platforms, or customer communication tools—who process data on our instructions.
- Mobile carriers: When you receive SMS messages, carriers may process message content and routing data as part of delivering messages.
- Legal: Regulators, law enforcement, or others when required by law or to protect our legitimate interests, consistent with applicable law.
We do not sell your personal information for money. We may use aggregated or de-identified data that does not identify you.
SMS and text messaging
If you provide a mobile number and consent to SMS (including by submitting a form or texting us), we may send messages related to your request, scheduling, service updates, or similar operational communications. Message frequency may vary. Message and data rates may apply.
SMS consent is not shared with third parties or affiliates for their own marketing purposes. We use your SMS consent and phone number only as described in this policy and in our SMS Terms of Service.
You may opt out of promotional or non-essential SMS at any time by replying STOP to any message, or contact us at (816) 895-2847. For help with SMS, reply HELP or visit midwestbedbugservices.com.
Cookies and analytics
We may use cookies and similar technologies to remember preferences, measure traffic, and support advertising. You can control cookies through your browser settings; blocking cookies may affect site functionality.
Retention
We keep information as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and business need.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or restrict certain uses of your personal information. To exercise these rights or ask questions, contact us at info@midwestbedbugservices.com or (816) 895-2847.
Children
Our services are not directed to children under 16, and we do not knowingly collect their personal information through the Website.
Changes
We may update this Privacy Policy from time to time. We will post the updated version on this page and adjust the “Last updated” date above.
Contact
Midwest Bed Bug Services, LLC
Email: info@midwestbedbugservices.com
Phone: (816) 895-2847